Frequently Asked Questions

A: Ordering from Hexapaws is easy! Simply browse our products, select the items you want, and add them to your cart. Once you're ready, proceed to checkout, where you can enter your shipping information, choose a payment method, and complete your purchase.

A: We accept all major credit cards, PayPal, and other secure payment options. All transactions are processed securely to protect your information.

A: Orders are typically processed within 1-2 business days. Shipping times vary depending on your location but generally range from 3-14 business days within the United States. Custom products may take longer to ship, and you will be notified of any extended lead times at checkout.

 A: Currently, we only ship within the United States. We are working on expanding our shipping options, so please stay tuned for updates.

 A: Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also log in to your Hexapaws account to view your order status.

We offer a 30-day return policy for most items. To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. For more details, please refer to our Return Policy.

 A: To initiate a return, please contact our customer service team at Customersupport@hexapaws.com within 30 days of receiving your product. We will provide you with a Return Merchandise Authorization (RMA) number and instructions for the return.

 A: Customers are responsible for return shipping costs unless the item is defective or incorrect. In such cases, we will provide a prepaid shipping label.

 A: Yes, if your item is defective or damaged upon arrival, we will gladly exchange it for a new one. Please contact us within 30 days, and we will arrange the exchange at no additional cost to you.

 A: Absolutely! We specialize in creating custom pet ramps and furniture to meet your specific needs. You can select from a variety of materials, finishes, and sizes. Just visit our product pages and look for customization options.

 A: Custom products typically take 2-4 weeks to design and manufacture, depending on the complexity of the customization. We will keep you updated throughout the process.

 A: Due to the personalized nature of custom products, they are non-refundable unless they arrive damaged or defective. Please refer to our Return Policy for more details.

 A: Our pet ramps are made from high-quality, durable materials such as solid wood, non-slip surfaces, and eco-friendly finishes. Each ramp is designed with your pet's safety and comfort in mind.

 A: Choosing the right size ramp depends on your pet's size and the height of the furniture or area they need to access. We provide detailed measurements and weight capacities on our product pages to help you select the perfect fit.

 A: Yes! All of our products are rigorously tested to ensure they are safe and durable for your pets. We use non-toxic materials and finishes that are pet-friendly.

A: You can create an account by clicking on the "Sign Up" button at the top of our website. Follow the prompts to enter your email address, create a password, and provide other necessary details.

 A: If you forget your password, click on the "Forgot Password" link on the login page. Enter your email address, and we will send you instructions to reset your password.

 A: You can reach our customer support team via email at Customersupport@hexapaws.com or by phone at 1-956-394-0824 during our business hours: Mon-Fri, 9:00am-5:00pm. We are here to help with any questions or concerns.

 A: Yes, we offer gift cards in various denominations, which can be purchased directly from our website. Gift cards are delivered via email and can be redeemed on any Hexapaws product.

 A: You can stay updated by signing up for our newsletter, following us on social media, or regularly visiting our website. We frequently update our site with new products, promotions, and special offers.